1. Introduction
Zim Life (Pty) Ltd respects your privacy and is committed to protecting your personal information in compliance with South Africa's Protection of Personal Information Act (POPIA) and other applicable laws. This policy explains how we collect, use, and safeguard your data when you interact with us via:
- Our website (www.zimlife.co.za)
- Facebook/Instagram Business Tools
- WhatsApp Business services
- Other digital platforms
2. Information We Collect
A. Personal Information
We may collect:
- Identification Data: Full name, ID/passport number, date of birth
- Contact Details: Phone number, email, physical address
- Financial Information: Payment details (processed securely via PCI-compliant providers)
- Policy Data: Funeral cover selections, beneficiaries, claims history
B. Automated Collection (Website & Social Media)
When you interact with us online, we may collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, clickstream data
- Facebook/WhatsApp Data: Interactions with our business accounts (messages, queries)
C. Information from Third Parties
We may receive data from:
- Funeral Service Partners (Nyaradzo, Ulendo) for policy administration
- Regulatory Bodies for compliance purposes
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Policy administration & claims processing | Contractual necessity |
| Customer support via WhatsApp/Facebook | Legitimate interest |
| Fraud prevention & legal compliance | Legal obligation |
| Service improvement & analytics | Consent (where required) |
| Marketing (opt-in only) | Consent |
4. Data Sharing & Disclosures
We only share information with:
- Authorized Partners: Nyaradzo Funeral Services, Ulendo Funeral Plan (for policy fulfilment)
- Meta Platforms: Data shared with Facebook/WhatsApp is governed by their Data Policy
- Regulatory Authorities: Where required by South African law
We never sell your personal data.
5. Your Rights (POPIA & GDPR)
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Delete data (where no legal retention requirement exists)
- Object to processing for direct marketing
- Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, contact us at privacy@zimlife.co.za.
6. Data Security Measures
We implement:
- Encryption for data in transit & at rest
- Regular security audits
- Restricted staff access to sensitive data
7. International Data Transfers
Data may be transferred to:
- Zimbabwe (Nyaradzo partners)
- Malawi (Ulendo partners)
- Meta servers (USA/EU)
All transfers include appropriate safeguards under POPIA Chapter 9.
8. Policy Updates
We may update this policy periodically. The latest version will always be available on our website with a clear revision date.
9. Contact Information
Zim Life (Pty) Ltd
Email: privacy@zimlife.co.za
Phone: +27 10 880 8032
Registered Address: 20 De Korte St, Braamfontein Johannesburg
Information Regulator (South Africa) Complaints:
inforeg@justice.gov.za